Why We Serve

Human Resources Intern Nick Lisle and Communications Intern Tim Kirsininkas interviewed four City employees for Public Service Recognition Week. Here’s what they had to say about why they serve our community, and what service means to them.

Denice Brogan
Denice Brogan
Assistant Director of Human Resources

“I have a greater purpose in my work by serving the public.  I know that the work I do directly contributes to the City providing excellent service to the community.  It is not just a job to collect a paycheck; it is an opportunity to utilize my talents in a way that can improve people’s lives, which is truly fulfilling.  In almost 17 years on the job, I have never had a day where I didn’t want to come to work, and that is a blessing.”





Jim Burden
Jim Burden
Crime Prevention Officer

“When I was around 16 years old, I helped about 40 people out of an apartment building fire in North Hollywood, California, which is where I grew up. I was flown to Sacramento and awarded the California State Fireman’s Valor Award. I knew then that I wanted to serve the public.

I have been a law enforcement officer for over 32 years. The last 17 years have been here in St Charles, and the first 15 in Bensenville, Illinois. I’ve always felt that if I could make a difference in someone’s life then I have succeeded. I truly believe that if you treat people with respect, you will most likely get respect in return.”



Alpa Patel
Alpa Patel
Accounting Specialist

“Helping people has always been my passion, and working for the people of our community along with our fun and friendly City staff excites me to come to work every day. Achieving set goals motivates me to discover new goals at work. The new challenges and opportunities the City offers me to grow my knowledge inspires me to improve my work performance continuously.”





Jim Wallace
PC & Network Specialist and 
“The Voice of St. Charles” on the City phones and messages

“My job is very important to my current position and life, and also where I will be down the road. When you work with an amazing group of people, things get done.

This position gives me the chance to work with everyone at the City and to be a part of each department’s day-to-day operations. Creating relationships and solving problems make this job important to me and the City of St. Charles.”